Parts & Service: SKIDCAR SYSTEM® Service Program
When the SKIDCAR™ is initially delivered and set up, a representative from SKIDCAR SYSTEM, INC trains instructors and maintenance personnel in the use and care of the platform. SKIDCAR SYSTEM, INC also provides some additional spare parts for beginning this maintenance schedule.
The SKIDCAR SYSTEM® Service Program is designed to provide future maintenance and service on the SKIDCAR platform. This service program is not an extended warranty.
SKIDCAR SYSTEM, INC will require at least one person from your agency to assist the technician in the maintenance or emergency repair of your SKIDCAR platform.
This plan can be renewed according to the renewal schedule included in this contract.
Program Details: Biannual Maintenance Service Call
On a scheduled basis, SKIDCAR SYSTEM, INC will send a technician to your agency to complete a thorough examination of your SKIDCAR platform and to conduct several maintenance procedures.
SKIDCAR SYSTEM, INC will pay for travel related costs, the basic parts necessary for biannual maintenance, and one day of technician labor. SKIDCAR SYSTEM, INC will also pay for shipping charges related to these basic parts.
What‘s Included
This biannual service call will be conducted 2 times during the life of this agreement. It must be scheduled at least 30 days in advance of the desired maintenance to ensure SKIDCAR SYSTEM, INC personnel availability. The biannual maintenance will consist of the following items:
- Removal / inspection / re-installation of SKIDCAR platform
- Replacement of front and rear rubber mounts on the vehicle suspension mounting brackets
- Replacement of sensors on both front and rear outriggers
- Replacement / replenishment of hydraulic fluid in both front and rear systems
- Review and replacement of all electrical connections as necessary
The following parts are necessary for this maintenance call and are included at no cost:
- Electrical sensors - part #600117 (2 each)
- Front rubber mounts - 40 mm part #700142 (2 each)
- Rear rubber mounts - 25 mm part #700144 (2 each)
- E Prom for HAL (1 each)
- Hydraulic fluid (as necessary)
- Electrical connectors (as needed)
Recommended Service Schedule
- Service plan will be implemented after warranty period has ended (one year from delivery date).
- Recommended first service call is one year from end of Manufacturers Warranty.
- Recommended second service call is one year from the date of the first service call.
- Service plan can be renewed once
- Service plan will be terminated 42 months from date of delivery.
Exceptions, Cancelations & Emergencies
Canceling a Scheduled Service Call
Cancellations must be made no later than 21 days prior to the scheduled maintenance. Agencies canceling the scheduled maintenance should contact SKIDCAR SYSTEM, INC by telephone and by mail with their desire to cancel this maintenance. If an agency fails to comply with this cancellation policy, they may be subject to fees incurred by SKIDCAR System Inc due to travel policies of airlines, etc.
If SKIDCAR SYSTEM, INC personnel notice damage or other potential problems with the SKIDCAR platform during the biannual maintenance, they will consult with a representative of the agency with recommendations to address the problem. They will not replace any items without written approval of the agency. The cost of any item replaced must be paid by the agency.
If your agency chooses to repair or replace an item that must be shipped, and you want the technician to perform the labor, an additional 8-hour service fee and the related costs of extended travel (airfare adjustment, rental car, and motel) will be billed to your agency.
Upon completion of the 2 service visits, the contract will be completed.
Emergency Service Calls
If your SKIDCAR platform is damaged, contact SKIDCAR SYSTEM, INC personnel to discuss the nature and scope of the damage and when the frame is needed again. SKIDCAR SYSTEM, INC personnel may need additional information or photographs of the damaged platform to determine what parts are necessary for repair. Once the parts needed to repair the frame are determined, you will be sent a quote of the costs of the parts and shipping expenses. Approval of these costs is necessary prior to shipping.
SKIDCAR SYSTEM, INC will schedule a technician to assist you with the repairs at the soonest possible date, depending upon technician and parts availability and schedules.
A SKIDCAR SYSTEM, INC technician will come to your location and assist in the repair of the damaged platform. The technician will also conduct the biannual service for the frame at this time.
SKIDCAR SYSTEM, INC will do its best to have a technician respond as soon as possible, but travel schedules and availability may prevent immediate response to your location.
Emergency service calls are based upon one day of technician labor. If the scope of the damage requires additional service or repair, an additional 8-hour service fee and the related costs of extended travel (airfare adjustment, rental car, and motel) will be billed to your agency.
Once an emergency service call is completed, it will be considered 1 of the 2 service calls agreed upon in the contract.
Contract Renewal
If your agency completes 2 full years of the service contract, but does not utilize the service or emergency calls in the contract, you may extend the contract for a period of 2 more years.
NOTE: Replacement parts and service calls do not carry over from one period to the next.
